Privacy Policy

Privacy Policy

Retouch Centre (Retouch Centre, we, our, www.retouchcentre.com, or us) respects your privacy and understands our responsibility to protect your personal data and ensure it is safe and secure. This Privacy Policy (Policy or Privacy Policy ) is our way to explain how we’re looking after you and the personal information provided to us, or otherwise collected by us, offline or online, which includes this website (Site or www.retouchcentre.com) Please also refer to our Terms & Conditions, which provides the terms governing the said Services.

All personal information will be collected, stored, and used in accordance with the regulations set down in the Australian Privacy Act 1988.

Personal information we collect

Personal Information is defined by the Privacy Act as any information that identifies or can be used to identify, locate, and/or contact the person to whom such personal information pertains.

All personal information we collect, store and use will be subject to this policy and may be amended from time to time. The following outlines the types of personal information we may collect from you:

  • Basic account information. This includes but not limited to your name, email address and/or telephone number.
  • Company information. This includes your company name, company website URL and/or your role within the company.
  • Financial information. We use third-party payment gateways (PayPal) to store your credit card information securely. For invoice purposes, we may collect data about your billing address, billing name, and other financial details.
  • Demographic information such as gender or age
  • Log and Device information. This includes browser session and geo-location data, device and network information, page views analytics, page sessions analytics, acquisition sources, access and your use of our Site, including through your communication with our Site, your Internet cookies, the type of browser you are using, type of operating system you are using, your domain, your time zone and/or your uniform resource locator (URL). The type of information we collect depends on the device and its settings that you are using.

We may collect these types of personal information directly from you or third-parties. Depending on the activity or action, the personal information we collect may either be voluntary or mandatory. If you do not consent to provide mandatory data, we will not collect it, and you will not be able to engage in the respective activity or action.

Information sharing with third party service providers

Retouch Centre may share personal information to:

  • Third party service providers to enable them to provide their services, including but not limited to data storage, IT services, maintenance or problem-solving service, marketing or advertising, professional advisors, or payment gateways.
  • Third parties, which includes sub-contractors or agents, who help us provide information, services, or direct marketing to you.
  • Third parties to collect and process data, such as Google Analytics, Google Tag Manager, or relevant businesses.
  • Social Media Features such as widgets or share buttons or interactive mini-programs run on our Site and may collect your IP address and/or set cookies
  • Our employees, contractors, and related entities
  • Our existing and potential business partners
  • Credit reporting agencies, tribunals, regulatory authorities or courts, in case you fail to pay for services provided
  • Tribunals, regulator authorities or courts, in relation to any legal proceedings (actual or prospective), or in order to establish, defend, or exercise our legal rights

When we share personal information to third parties, we will request that they will handle our personal information in accordance to this Privacy Policy. We use the following third parties that may collect or process your personal information:

  • PayPal
  • Google Analytics
  • Mailchimp

Cookies and tracking technologies

When you visit our Site, a cookie will be saved on your computer. Cookies and similar technologies are text files stored in your computer’s browser in order to save your preferences. In general, cookies will not provide us with your email address and other direct personal information.

However, we use these technologies in order to personalize your visit to our Site. For example, after logging in to our website, Retouch Centre saves that information so you no longer have to re-enter the login details during that session. We also use these technologies to help deliver content relevant to you and your interests.

Most browsers accept cookies automatically. You can manage how your personal information is collected through cookies and similar technologies by going to your browser or device settings.

Retouch Centre also uses log files and stores information including your browser type, Internet Service Provider (ISP), IP addresses, landing and exit pages, date and time stamps, type of platform, and click rates. This data is used to analyse information, administer our service, and secure our service.

How your personal information is used

Retouch Centre collects our personal information in order to provide our services to you, comply with our legal duties, and to enhance our products and services. We do not sell, share, or rent your personal information to or with other parties in any other way as described in this Privacy Policy and our Terms and Conditions.

Your personal information may be used to:

  • Provide Retouch Centre services. Your personal information will be used to offer our Site and services to you; manage your account, submit orders, manage your orders, respond to your inquiries/concerns, and other service support purposes.
  • Provide financial/payment information. We use Paypal as our third-party payment gateways.
  • Improve our products and services. We regularly perform research and analysis about your use or interest in products, services, and content we offer or product, services, and content offered by others. This is done to continuously improve our products and services and build new products and features to serve you better. We may also send emails to seek your opinion and preference on how our products and services can improve.
  • Communicate service-related messages. We send service and administrative emails to ensure that our products and services are working properly. We also send out emails to inform you about order details and status. As these messages are meant to provide information about our products and services, you may not opt out of these messages.
  • Communicate promos and advertisements. Depending on your opt-out preference, we may send emails about new services, Retouch Centre news and updates, or newsletters about our newest blog. You may opt out of receiving this type of messages at any time.
  • Responding to your inquiries/requests. If you have questions, concerns, or requests, we will use your personal information to reply to you.
  • Communicate product or service changes. We may reach out to you regarding service or product changes, new offers, and other important service-related announcements, such as Policy changes, fraud notifications, security notification, etc.
  • Protecting rights and interests. Your personal information will be used to protect our users and any other persons’ rights and interests, as well as protect our own rights and interests. This will also be used to enforce this Policy and our Terms and Conditions.
  • Oblige to legal compliance. We may use your information to comply with legal or regulatory obligations, whenever applicable. This includes information requests from the law or government authorities.

Updating your personal information and privacy settings

  • Account details – If you wish you correct, delete, modify, or limit our personal information, please contact us HERE. We will do our best to honor your requests, but please note that this is subject to any legal and/or contractual obligations. You may also contact us directly if you wish to cancel your account, request to delete or no longer use any of your account information to provide you with our services.
  • Emails/messages. You may opt out any time if you do not wish to receive promotional emails from us. We always provide an opt-out link for marketing/promotional emails. Please note that we may continue to send you service-related emails, which are not available for opt out to serve you better. If you do not wish to receive service-related emails, you may still contact us to deactivate your account.
  • Cookies. If you do not want to consent for cookies, you can check your browser’s settings. Most browsers will have an option to set your computer to accept all cookies, not receive cookies at all, or notify you when a cookie is created.
  • Third Party Analytics Services. Third party services such as Google Analytics provide the ability to opt you out using their Opt-Out features.

In case of account deactivation or deletion, we will no longer have access to any of your personal information, which also includes your order history and purchases. This action cannot be undone in order to protect your full rights. Please contact us HERE for further assistance.

At any point, you also have the right to object processing any of your personal information, subject to legitimate grounds. In such case, we will cease processing your information. You also have the right to revoke your consent at any given period subject to legal grounds or if you revoke consent to limited processing activities or actions.

Data retention

In order to provide you with our services (or as required by our legal obligations), we will retain your personal information for as long as your account is active. However, you have the right to request for account deactivation or personal information limitation. You can do so by reaching out to us HERE.

Please note that we will retain and continue to use your personal information to comply with our legal obligations, legal rights and interests, resolve disputes, and enforce agreements.

Protecting your personal information

The personal information you provide us in connection with the use of our Site and as described in this Privacy Policy and Terms and Conditions is protected in various ways. Your personal information is stored on secure servers that only limited Retouch Centre staff have access to via password.

While we strive hard to protect and secure the personal information provided to us, there is no method of electronic storage or Internet transmission that is 100% secure. We take your personal information security seriously and use all the preventive measures at our disposal to protect your information. However, we cannot guarantee its absolute security.

In this regard, please contact us immediately HERE if you feel your personal information has been breached. We also strongly encourage you to take the necessary steps to safeguard against unauthorized access to your account.

Links to third party websites

Retouch Centre may contain links to other third-party websites and/or applications. According to your opt-out preferences, we may also use third-party ad networks, advertisers, and other marketing companies in order to offer advertisements on our website. Any access to and/or use of linked websites and applications is not governed by this Privacy Policy.

Age

If you’re under 18 years of age, you can still use the Site and services. However, you can only do so with involvement and written consent of a parent or guardian.

Privacy complaints

Retouch Centre takes our privacy concerns seriously. If you have concerns or questions, please don’t hesitate to reach out to us HERE.

Privacy policy changes

This privacy policy is current as of the effective date stated below. Retouch Centre reserves the right to change this policy from time to time. Our users will receive a notification from us for any changes on this page.

If you continue to use Retouch Centre after these changes are in effect, you agree to our revised policy.

This policy is effective February 25, 2019.